📑 Table of Contents
RingCentral, Inc., a leader in AI-powered business communication solutions, has announced a new addition: the RingCentral AI Assistant, now available within RingEX™ at no extra cost. This robust AI assistant automates a variety of communication tasks, allowing users to focus on high-impact work rather than mundane tasks. By leveraging multi-modal capabilities, it generates real-time notes, helps draft and refine messages, translates text, and summarizes meetings into concise action items, enhancing daily operations for a wide spectrum of industries.
RingEX users, from small businesses to large enterprises, have reported remarkable improvements in efficiency thanks to the AI Assistant. A recent preview saw 92% of customers acknowledging the importance of AI call notes for their business, with 84% stating it improved engagement during calls. This technology is transforming daily workflows, allowing businesses to operate seamlessly and strategically.
For instance, the Detroit Pistons have found the AI-powered note-taking feature invaluable. Paul Rapier, VP of IT, shared, “It has been a game-changer for our team, especially during high-pressure, pre-game preparations. With RingCentral’s AI Assistant, we’re no longer missing crucial details, which keeps us aligned and organized. This tool has enhanced our administrative efficiency and given us a competitive edge.”
Key Features of RingCentral’s Multi-Modal AI Assistant
The AI Assistant integrates with RingCentral’s platform for voice, SMS, video, and team messaging, offering an extensive toolkit that includes:
- Real-Time Call Note-Taking and Summaries
Automatically generates notes and action items during phone calls. With real-time processing, it provides summaries and highlights, allowing users to capture the full context of conversations and personalize follow-ups. - AI Writer and Translator for SMS and Team Messages
Streamlines text and chat communication by drafting, refining, and translating messages across six languages, including English, Spanish, and Chinese, to ensure clear, polished communication. - Unread Message Recaps
Quickly brings users up to speed on missed conversations by summarizing unread group messages, saving time and preventing information gaps. - AI-Powered Meeting Highlights and Transcriptions
Summarizes meetings with keyword-based highlights, searchable text summaries, and clips by topic or speaker, helping users review key points without watching entire recordings. - Real-Time Transcription and Closed Captioning
Offers live transcriptions and closed captioning for calls and video meetings, enhancing accessibility and enabling easy follow-up.
Brent Kelly, Principal Analyst at Omdia, praised the Assistant’s accuracy: “Among UCaaS and CCaaS solutions, RingCentral’s transcription and summarization are highly reliable, with an impressive accuracy that sets it apart.”
Revolutionizing Productivity with RingCentral AI Assistant
RingCentral’s AI Assistant, as emphasized by Kira Makagon, Chief Innovation Officer & CMO, enables businesses of all sizes to operate more efficiently and intelligently. She explains, “With the secure, trusted infrastructure of RingCentral AI, we’re not just boosting productivity — we’re reimagining the possibilities of the modern workplace. This is more than an upgrade; it’s a leap forward in business productivity.”
Foundational Principles Behind RingCentral AI
RingCentral AI is built on four core principles to meet diverse business needs:
- Trusted: Offers the same high standards of reliability, security, and privacy that customers expect from RingCentral.
- Multimodal: Harnesses a wide array of communication data, from voice to video and text.
- Open: Integrates easily with existing workflows through open APIs.
- Fit-to-Purpose: Customized to suit various use cases and user personas, ensuring relevance and adaptability.
These principles have earned RingCentral AI accolades, including recognition in Gartner’s 2024 Magic Quadrant for Unified Communications as a Service (UCaaS) and “Best in Show” at the 2024 Enterprise Connect conference.
Cost-Free Integration and Future Expansion
AI Assistant is now included in RingEX, with different capabilities available across Core, Advanced, and Ultra tiers:
- Core Tier: Live call and meeting transcriptions, closed captioning, and meeting summaries.
- Advanced Tier: Adds automatic real-time call notes.
- Ultra Tier: Offers all features, including text writing, editing, and translation for team messaging.
The service is currently available in the U.S., with an international expansion and additional features slated for early 2025. It positions RingCentral AI Assistant as an essential tool for modern business productivity.
Benefits Of RingEx
Enhanced Productivity
The AI assistant in RingEX optimizes productivity by automating routine tasks, allowing team members to focus on higher-value work. Key ways it boosts productivity include:
- Scheduling Automation: The AI assistant can schedule calls and meetings based on participants’ availability, minimizing the back-and-forth that often delays meetings. It also sends reminders, ensuring everyone is on track.
- Task Follow-Ups: The assistant can create action items and reminders for follow-up tasks after a meeting. This eliminates the need for team members to manually track commitments, keeping projects on schedule without extra admin time.
- Reduction of Repetitive Tasks: The AI assistant helps users avoid redundant work by automating tasks like email summaries, transcription, and notifications. This can reduce errors, save time, and prevent team burnout, making workflows smoother and more efficient.
Improved Collaboration
The AI assistant greatly improves team collaboration, especially for remote and distributed teams, through features that streamline communication and ensure all team members stay aligned.
- Meeting Summaries: The AI assistant generates concise summaries of each meeting, capturing key discussion points, decisions made, and action items. This is particularly helpful for team members who couldn’t attend and those in different time zones.
- Real-Time Collaboration Tools: The assistant allows users to collaborate on notes and add comments in real time during meetings. This shared access fosters collaborative brainstorming and faster decision-making, enhancing the productivity of remote teams.
- Centralized Access to Meeting Notes: With all notes and summaries accessible in one place, team members can easily catch up on past meetings, revisit discussion points, and track progress on projects, which enhances alignment across the board.
Better Customer Service
The AI assistant in RingEX offers robust support for customer-facing teams by streamlining communication and personalizing interactions.
- Automated Responses: The AI assistant can be configured to handle routine customer inquiries with pre-drafted responses, enabling support agents to manage a higher volume of requests without compromising quality.
- Sentiment Analysis: By analyzing the sentiment of customer messages, the AI assistant provides insights into customer emotions and satisfaction. This allows agents to prioritize urgent cases or adjust their communication style for positive interactions.
- Interaction Summaries: After each call or chat with a customer, the AI assistant generates summaries that include the customer’s concerns, resolutions provided, and any follow-up steps. This allows agents to review previous conversations quickly and deliver consistent support, building a better customer experience.
Security and Privacy Measures
RingCentral prioritizes security and privacy to protect user data in AI-powered features. The platform uses robust encryption protocols to safeguard data transmission and storage. RingCentral employs advanced access controls, ensuring only authorized personnel access sensitive information. User data is anonymized where possible, minimizing exposure to unnecessary risks. Regular audits and compliance checks ensure RingCentral meets industry security standards, like SOC 2 and GDPR. The platform also implements multi-factor authentication for added protection. AI models are trained on secure servers, isolating user data from public networks. These protocols ensure businesses feel safe adopting RingCentral’s AI features for operations.